Who are we?
Lets Live is an independent property specialist, covering some of Birmingham’s prime residential addresses.
What does this policy cover?
At Lets Live, we take your personal data seriously. This policy outlines:
(a) the types of personal data that we collect about you
(b) how and why we collect and use your personal data
(c) how long we keep your personal data for
(d) when, why and with who we will share your personal data;
(e) the legal basis we have for using your personal data;
(f) the effect of refusing to provide the personal data requested;
(g) the different rights and choices you have when it comes to your personal data; and
(h) how we may contact you and how you can contact us.
What personal data do we collect about you?
We collect any information that is required in order to act of your behalf – whether you’re a landlord, tenant, seller or buyer. This will include details such as your name, address, contact details, etc. Depending on the capacity we are acting in, we may also need confidential details relating to finances. If you provide us with any sensitive or confidential data, we will only process this with your permission. If you don’t provide us with permission or the required details, we may be unable to act on your behalf.
Where do we collect personal data about you from?
The different sources we may collect data about you includes:
- From you – this is normally directly provided by you and can include information from 3rd parties that you have provided to us.
- From a third party – this could be information provided by your bank, the company you work for, a previous landlord, etc.
How and why we use your personal data?
We will only use your personal data in order to act on your behalf in the capacity you have instructed us upon. In order for us to act on your behalf, we will require some form of personal data, but this will differ based on your requirements. As a landlord or seller, we will require basic personal details (such as name and contact details) as well as details relating to your property. As a tenant or buyer we will need the same basic personal details, and will require more in-depth sensitive or confidential data.
How long do we keep your personal data for?
We keep your information in accordance as follows:
Seller and buyer: Sensitive or confidential information that is only required for a single transaction will be deleted/destroyed at the earliest possible time. Your other details will be held for 6 years from the last contact.
Landlord and tenant: Sensitive or confidential information that is only required for a single transaction will be deleted/destroyed at the earliest possible time. Your other details will be held for 6 years from either the last use of our services/the last contact (whichever is the most recent).
Who do we share your personal data with?
Your personal data may be shared with a current/potential landlord, tenant, seller or buyer, your or the other party’s solicitors, and any other 3rd party who requires the information. We will not share details with a 3rd party without your permission, unless required to do so by law.
Some of the data provided relating to properties (address, asking price, etc.) will be shared on our website.
What legal basis do we have for using your information?
We require the details outlined in order to act on your behalf in the matter you or another party involved in the transaction have instructed us upon.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If the required data isn’t provided or you withdraw your consent, we may be unable to fulfil the work you have instructed us to complete.
Do we make automated decisions concerning you?
Do we transfer your data outside the EEA?
We may share your information with other concerned parties who may reside in a country outside of the EEA. You will be made aware of the situation if this is the case.
What rights do you have in relation to the data we hold on you?
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.
The right to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right to rectification – You are entitled to have your information corrected if it’s inaccurate or incomplete.
The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing – You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability – You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
The right to object to processing – You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
The right to lodge a complaint – You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
The right to withdraw consent – If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover the administrative costs of providing the information for:
- baseless or excessive/repeated requests, or
- further copies of the same information
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request, but if the request is going to take longer to deal with, we’ll come back to you and let you know.
How will we contact you?
We may contact you using any of the details you provide us with including phone calls, text, emails and post.
How can you contact us?
If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, please contact us via GDPR@LetsLive.com.
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